Information on refund methods, timelines and other terms & conditions for items purchased on kmbrother.com.
Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account (in case of Pay on Delivery orders).
The refund time period for different modes of payments is provided below.
Available refund method
kmbrother Delivered orders
Prepaid Orders
Credit Card/ Debit Card (Up to 5 Working Days).
Net Banking Account (Up to 5 Working Days.)
Credited to Bank Account (Up to 5 Working Days).
UPI Linked Bank Account (Up to 5 Working Days).
Pay on Delivery Orders
NEFT to Bank Account (Up to 4 Working Days).
Paper Cheque (Up to 10 Working Days).
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
If Credit/Debit card that was used to place the order is no longer active or is expired, please contact us for assistance.
International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.
For Seller-Fulfilled orders:
1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
2. In any case where a refund is required, the seller(s) need to authorise that refund. kmbrother.com can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT))
If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account from the Returns Centre when you are returning an item.
To add your bank account through website, to Orders > Click on the order you want to return > Select go to Return or Replacement items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
Refunds cannot be processed to third-party accounts. The name on your Amazon account should match with the name of the bank account holder.
All cheque refunds will be in form of "at par" Canara Bank cheques. All Canara Bank cheques are cleared locally in the cities:
If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
kmbrother.com will not refund the shipping cost incurred in case of remorse returns.
Was this information helpful?